Notice: Noise without Picture of 3GP video in Coomatec DVRCam

These days Coomatec Customer Service receive some emails about no picture only noise of video in Coomatec DVRCam.

Many players such as Windows media player can not support 3gp format video well, please download the 3gp player here: 

http://www.coomatec.com/support.html#download

Or you can play the 3gp video in your smart phone.

Sorry to every customer for this problem, and the video of new DVRCam will be AVI format.

Thanks for choosing Coomatec, and feel free to contact our customer service,  support@coomatec.com.